FREE SHIPPING ON ORDERS OVER $40

FAQ's

Where are we located:

We are located in Strathmerton Victoria 3641, on the border of Victoria and NSW. 270km North of Melbourne.

What is an Edible Icing Cake Topper?

An edible icing cake topper is a thin layer of icing that blends into the cakes icing. We print on the icing sheet using high quality edible ink for a clear and vibrant finish. The icing sheets have a slight vanilla taste to them.

Are the cake toppers pre-cut?

Yes, our 19cm cake toppers and cupcake toppers are pre-cut and ready to use.

No cutting required.

The round 19cm cake toppers can be pre-cut to a smaller size if required.

How long does it take for delivery?

Below are estimated delivery times, they are not guaranteed.

Standard Shipping: is estimated 2-10 business days.

Free Standard Shipping orders over $40: is estimated 2-10 business days.

Express Shipping: can take up to 1-3 business days. Due to current deliver delays delivery can take up to 5 business days.

Which delivery method should I choose?

All shipping methods come with tracking. If you require your items within the next 5 business day, express post is highly recommended.

Options for shipping are:

EXPRESS SHIPPING: can take up to 1-3 business days and comes with up to $100 insurance for damaged or lost items. Please allow an extra 2 business days for delivery due to current delivery delays.

STANDARD SHIPPING: is estimated 2-10 business days and comes with up to $100 insurance for damaged or lost items.

FREE STANDARD SHIPPING over $40: is estimated 2-10 business days and comes with up to $100 insurance for damaged or lost items.

Do you ship to PO Boxes?

Yes we do.

Can I come and collect my order?  

No, sorry we do not offer collection service.

How do I track my delivery?

You will receive an email with the tracking details once your order has been marked as shipped. If you didn't receive a shipping conformation email please check your email spam and promotion folders. If you still can't find your shipping conformation email, please contact us and we will be happy to provide you with your tracking number.

How long can the edible icing cake toppers be stored for?

Typically they can be preserved if kept in their secure air lock bag for 12 months.

I recommend using the cake toppers within 3 months of receiving it as the colours may begin to change.

Are the edible icing cake toppers food allergy friendly?

Allergens: May contain traces of corn.

The icing sheets are dairy, nut, gluten and egg free.

How do I store my edible icing cake topper?

If you don’t intend to use the cake topper straight away, please keep the cake topper in the sealed air lock bag that it arrived in and store on a flat surface in a cool dry place (pantry/cupboard) in the meantime.

How do I put the edible icing cake topper on my cake?

Please refer to our instructions page.

Why am I getting a "Payment failed" error when using Afterpay?

If you are receiving the error message "Payment failed: Afterpay is not able to process this order. Please contact the retailer for more information." it is likely because you are using your phone number when checking out.
To resolve this issue, simply enter your email in the "Email or Mobile Phone Number" form field located on the Contact Information section of the checkout process.

Can't find the answer to your question?

Please use the contact us page or email us at info@edibleicingcaketoppers.com.au