FREE SHIPPING ON ORDERS OVER $30

FAQ's

Where are we located:

We are located in Strathmerton Victoria 3641, on the border of Victoria and NSW. 270km North of Melbourne.

What is an Edible Icing Cake Topper?

An edible icing cake topper is a thin layer of icing that blends into the cakes icing. We print on the icing sheet using high quality edible ink for a clear and vibrant finish. The icing sheets have a slight vanilla taste to them.

Are the cake toppers pre-cut?

Yes, our 19cm cake toppers and cupcake toppers are pre-cut and ready to use.

No cutting required.

The round 19cm cake toppers can be pre-cut to a smaller size if required.

How long does it take for delivery?

Below are estimated delivery times, they are not guaranteed.

Standard Shipping: is estimated 2-10 business days.

Standard Shipping with tracking: is estimated 2-10 business days.

Free Standard Shipping orders over $30: is estimated 2-10 business days.

Express Shipping: can take up to 1-3 business days.

Which delivery method should I choose?

We recommend you select a shipping option with tracking. If you don't select a shipping option with tracking and your item gets lost in transit, we can't track it.

No refunds or replacements will be issued for lost items without tracking.

Please note the options for shipping:

EXPRESS SHIPPING: can take up to 1-3 business days and includes tracking and insurance.

STANDARD SHIPPING with tracking: is estimated 2-10 business days.

STANDARD SHIPPING: is estimated 2-10 business days and has no tracking.

FREE STANDARD SHIPPING over $30: is estimated 2-10 business days and has no tracking.

Do you ship to PO Boxes?

Yes we do.

Can I come and collect my order?  

No, sorry we do not offer collection service.

How do I track my delivery?

If you have selected a shipping method that includes tracking you will receive an email with the tracking details once your order has been marked as shipped.

How long can the edible icing cake toppers be stored for?

Typically they can be preserved if kept in their secure air lock bag for 12 months.

I recommend using the cake toppers within 3 months of receiving it as the colours may begin to change.

Are the edible icing cake toppers food allergy friendly?

Allergens: May contain traces of corn.

The icing sheets are dairy, nut, gluten and egg free.

How do I store my edible icing cake topper?

If you don’t intend to use the cake topper straight away, please keep the cake topper in the sealed air lock bag that it arrived in and store on a flat surface in a cool dry place (pantry/cupboard) in the meantime.

How do I put the edible icing cake topper on my cake?

Please refer to our instructions page.

Why am I getting a "Payment failed" error when using Afterpay?

If you are receiving the error message "Payment failed: Afterpay is not able to process this order. Please contact the retailer for more information." it is likely because you are using your phone number when checking out.
To resolve this issue, simply enter your email in the "Email or Mobile Phone Number" form field located on the Contact Information section of the checkout process.

Can't find the answer to your question?

Please use the contact us page or email us at info@edibleicingcaketoppers.com.au